Policy metadata
- Policy title: SLA / Support Policy
- Effective date: 27 April 2026
- Last updated date: 27 April 2026
- Contact: contact@attestlayer.com
- Policy index: attestlayer.com/legal
AttestLayer Legal
SLA / Support Policy
Support boundaries, queues, and service-level handling where applicable.
Support boundaries
AttestLayer support may assist with account access, upload issues, submission workflow, PASS/FAIL operational questions, buyer packet re-export, billing/account questions, and verification instructions.
AttestLayer does not provide legal advice, audit opinions, compliance certifications, buyer approval guarantees, or advice that replaces the customer's own professional, legal, security, or compliance review.
SLA timing
Where a checkout page, order form, Product Terms, or signed agreement provides an SLA, SLA timing starts after PASS, not after upload or initial submission.
Queues and remedies
Queue priority, named support, make-good handling, and support response expectations depend on the applicable plan, order form, Product Terms, Refund / Billing Policy, or signed agreement.