Scope
This public root-domain summary does not replace offer-specific checkout terms, direct-buyer terms, partner agreements, program agreements, invoices, or signed orders. Those documents control the transaction they cover.
AttestLayer Policy
Refund and Billing Policy
Refunds and billing questions depend on the surface, offer, checkout terms, order, invoice, and whether work has started or been delivered.
Refund review factors
- The purchased offer, plan, invoice, or written order.
- Whether intake started, work was performed, credits were consumed, or outputs were delivered.
- Whether the request relates to a one-time purchase, subscription, invoice workflow, custom order, or partner/program relationship.
- Any mandatory rights provided by applicable law.
Billing help and disputes
For invoice, receipt, failed-payment, refund, cancellation, or dispute questions, contact billing@attestlayer.com. Contacting billing before opening a dispute or chargeback helps preserve access and speed resolution.