Retention categories
| Raw uploaded artifacts | Retained only as long as needed to process the requested evidence workflow, unless a plan or written agreement says otherwise. |
| Generated packets and manifests | Retained according to the purchased plan, entitlement, or written order. |
| Billing and tax records | Retained for the period required by accounting, tax, and anti-fraud obligations. |
| Support and security records | Retained as needed to support the account, investigate issues, and preserve service security. |